# Danh sách nguồn

CareSoft hiện xử lý dữ liệu từ rất nhiều nguồn tương tác khác nhau. Các kênh dữ liệu được thể hiện qua các biểu tượng giúp chuyên viên có thể nhanh chóng nhận diện thông tin.\
Các nguồn phát sinh trong tương lai sẽ tiếp tục được bổ sung.

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**Danh sách nguồn dữ liệu và biểu tượng hiển thị**

<table><thead><tr><th width="92">Stt</th><th width="198">Tên nguồn</th><th width="111">Source ID</th><th width="121">Biểu tượng</th><th>Ghi chú</th></tr></thead><tbody><tr><td>1</td><td>Voice</td><td>1</td><td><img src="https://lh6.googleusercontent.com/egtBu20udOu-hf5VJWHfXBMMY-0d1GC7cQthGuUBjrVpswgOvRYz-JqswV5FKxsyxB1IWFcUiKL4k-j3z01GNky7RSP6GFhh3r0KgbN3BrDPKxxoj2jrowhorZZXqMCWWgmq_vE5OO393j1XOh8KD7s" alt=""></td><td>Gọi vào</td></tr><tr><td>2</td><td>Voice Out</td><td>7</td><td><img src="https://lh3.googleusercontent.com/x0XlWbLGnZT9W982Xp0es2uR96oE1xulT0Zug3YpDp3u1BqYSFyZGBbhWY48eO4t_Ih9YAcivVBl2RqMDKVi5ox4k7i3gC-gYYo0HM2TB5iu_NDdiFQlNvTS5aV98sNMyvI3C0xhquWTJXtRnizrF0Y" alt=""></td><td>Gọi ra</td></tr><tr><td>3</td><td>Chat</td><td>2</td><td><img src="https://lh3.googleusercontent.com/X3ijdvmevCHobHVvCPw2_r-y7xzZONAVaZqhP2mG30oy3Bi5buqpppPES2Nj2tKL3ARie8fCQdkt-1INdnyWZxYiIWHoKs9YohXzc7qhthIB34V2idFdrGvlyAJ-H1FiGNiDbPXiICOZQNNjZyWo4jc" alt=""></td><td>Live chat</td></tr><tr><td>4</td><td>Email</td><td>3</td><td><img src="https://lh4.googleusercontent.com/HQ343PRtQdrrefYB17Pz0aeqZR7o9sQ-uMlgxgsr26VLF35pgQ4xcSkM5mJBdJP6FBRfJPB5CVR-M4DiUfsm1krr7SHQNN-a0_D_9u4g32pvQEYyBr-Vu-HievyXE2RjytRE4gZgM26pKAA5CGU2yug" alt=""></td><td>Email nhận</td></tr><tr><td>5</td><td>Email Out</td><td>8</td><td><img src="https://lh4.googleusercontent.com/HQ343PRtQdrrefYB17Pz0aeqZR7o9sQ-uMlgxgsr26VLF35pgQ4xcSkM5mJBdJP6FBRfJPB5CVR-M4DiUfsm1krr7SHQNN-a0_D_9u4g32pvQEYyBr-Vu-HievyXE2RjytRE4gZgM26pKAA5CGU2yug" alt=""></td><td>Email gửi</td></tr><tr><td>6</td><td>Instagram</td><td>27</td><td><img src="https://lh6.googleusercontent.com/k1vQ5T3HEnyVJsK-0Z3jf_LHH9rk-sCHaPJU5HDhbGJKdx6AQKx9FcOoHGUzT_-hU4Lymt9onLrjNPN1H_aOMIB50E_4VTo1rbt5O_FbOe2fq4W9pBOMeaEjiT4hyJGPZGBSUXCpRPAxLbfs2F8kZ4I" alt=""></td><td>Instagram</td></tr><tr><td>7</td><td>Chat Instagram</td><td>28</td><td><img src="https://lh6.googleusercontent.com/k1vQ5T3HEnyVJsK-0Z3jf_LHH9rk-sCHaPJU5HDhbGJKdx6AQKx9FcOoHGUzT_-hU4Lymt9onLrjNPN1H_aOMIB50E_4VTo1rbt5O_FbOe2fq4W9pBOMeaEjiT4hyJGPZGBSUXCpRPAxLbfs2F8kZ4I" alt=""></td><td>Chat Instagram</td></tr><tr><td>8</td><td>Inbox Zalo ZNS</td><td>25</td><td><img src="https://lh3.googleusercontent.com/EaETtdI7uQDNmgKufD4Cl2BcPvRMGNTZBLSzlZB5YOHbqUm90OsawkkC6GQh9qC5A1eUsHEmklscnZzRi2zK3ZqT4a8qzC83wahDwRxvTDAkREfGpD_hHsN9nCZvl8iE10SU2lYuTD_mK-laDkZvGTQ" alt=""></td><td>Tin nhắn Zalo ZNS</td></tr><tr><td>9</td><td>Zalo Lead Form</td><td>26</td><td><img src="https://lh3.googleusercontent.com/EaETtdI7uQDNmgKufD4Cl2BcPvRMGNTZBLSzlZB5YOHbqUm90OsawkkC6GQh9qC5A1eUsHEmklscnZzRi2zK3ZqT4a8qzC83wahDwRxvTDAkREfGpD_hHsN9nCZvl8iE10SU2lYuTD_mK-laDkZvGTQ" alt=""></td><td>Đăng ký form Zalo</td></tr><tr><td>10</td><td>Inbox Zalo</td><td>11</td><td><img src="https://lh3.googleusercontent.com/EaETtdI7uQDNmgKufD4Cl2BcPvRMGNTZBLSzlZB5YOHbqUm90OsawkkC6GQh9qC5A1eUsHEmklscnZzRi2zK3ZqT4a8qzC83wahDwRxvTDAkREfGpD_hHsN9nCZvl8iE10SU2lYuTD_mK-laDkZvGTQ" alt=""></td><td>Tin nhắn Zalo (nhận)</td></tr><tr><td>11</td><td>Inbox Zalo Out</td><td>24</td><td><img src="https://lh3.googleusercontent.com/EaETtdI7uQDNmgKufD4Cl2BcPvRMGNTZBLSzlZB5YOHbqUm90OsawkkC6GQh9qC5A1eUsHEmklscnZzRi2zK3ZqT4a8qzC83wahDwRxvTDAkREfGpD_hHsN9nCZvl8iE10SU2lYuTD_mK-laDkZvGTQ" alt=""></td><td>Tin nhắn Zalo gửi ra</td></tr><tr><td>12</td><td>Api</td><td>16</td><td><img src="https://lh6.googleusercontent.com/kcHdIMp_Rd4BGFxIEV6y-FmdraXN_YcJ-d7Nwnsn5kRS8WBaO9KHN1tgWuG-XZDxKvCsoiq-yieya4JFpDFhbEvZsnLSCt4wqApC0vqTqbf6Qmtw3D827sBS5fWL-3SZNvoTcsitd03Z-hovpDWtV5s" alt=""></td><td>Nguồn tích hợp API </td></tr><tr><td>13</td><td>Ticket Form</td><td>21</td><td><img src="https://lh6.googleusercontent.com/kcHdIMp_Rd4BGFxIEV6y-FmdraXN_YcJ-d7Nwnsn5kRS8WBaO9KHN1tgWuG-XZDxKvCsoiq-yieya4JFpDFhbEvZsnLSCt4wqApC0vqTqbf6Qmtw3D827sBS5fWL-3SZNvoTcsitd03Z-hovpDWtV5s" alt=""></td><td>Tích hợp Ticket Form Caresoft</td></tr><tr><td>14</td><td>Inbox Facebook</td><td>10</td><td><img src="https://lh3.googleusercontent.com/zqchN-0VNYNrgQk_vIx5z3ii4ZMs3KiXhGiWiwLrBF4vil47ZzQVRqt_1_fLk5no3qbSElK8-gcROD9RrATJI4rQSAg8TdK07gtLlXN5AUTFFvTNK-oSoyIeKGz9tTzh0iaaKZmAFcHMiZQy1t92OzQ" alt=""></td><td>Tin nhắn Facebook</td></tr><tr><td>15</td><td>Inbox Facebook Out</td><td>23</td><td><img src="https://lh3.googleusercontent.com/zqchN-0VNYNrgQk_vIx5z3ii4ZMs3KiXhGiWiwLrBF4vil47ZzQVRqt_1_fLk5no3qbSElK8-gcROD9RrATJI4rQSAg8TdK07gtLlXN5AUTFFvTNK-oSoyIeKGz9tTzh0iaaKZmAFcHMiZQy1t92OzQ" alt=""></td><td>Tin nhắn Facebook gửi ra</td></tr><tr><td>16</td><td>Facebook</td><td>4</td><td><img src="https://lh4.googleusercontent.com/thVIOqJbIXDUaFb5jvOmk5Slb4HQ-4XjoQyPCWP5iUpZOrXlSgalkTUxMKupkWQ9XuEdI2nZrGjhZGRsEZd84VdrLZNa9jB6yfs18EBivi_SkuiNv09KYjBosEadSWv5UkIE8mpf9FvgkuqkAeSSGW0" alt=""></td><td>Bình luận từ Facebook</td></tr><tr><td>17</td><td>Facebook Lead Ads</td><td>18</td><td><img src="https://lh4.googleusercontent.com/thVIOqJbIXDUaFb5jvOmk5Slb4HQ-4XjoQyPCWP5iUpZOrXlSgalkTUxMKupkWQ9XuEdI2nZrGjhZGRsEZd84VdrLZNa9jB6yfs18EBivi_SkuiNv09KYjBosEadSWv5UkIE8mpf9FvgkuqkAeSSGW0" alt=""></td><td>Facebook lead Ads</td></tr><tr><td>18 (*)</td><td>Tiktok</td><td></td><td><img src="https://lh5.googleusercontent.com/SzQv4zYfbDQ53M8YRcH9obIH6zQNi0J1zxPYnt5e7waKyJPxvhphV2BIeHvtgB8J7gx3OJhwzyc2JrLkef_ARGPB-JHhCfBlm5vAgKvN3UUT9CZ82dfMtlkKadaxfjejzElXfvHh_F5FUNp7uDhWwOk" alt=""></td><td>Tiktok.</td></tr><tr><td>19</td><td>Web</td><td>6</td><td><img src="https://lh5.googleusercontent.com/ttefq19KhdjHyIzqSoOCfbENEuGBVko7m02YXOnI7l2bSJJ-MBYNi65utFeviNlkn9j4k3KitJTJEyrJDg9nM_YpLzsb-QjunFB6riuV3dctDMPhpmpXfLvTTLNmjh5kLOuBF1XKbVeNw0o2Ej4Om_w" alt=""></td><td>Các phiếu ghi tự tạo hoặc nguồn chưa cập nhật biểu tượng sẽ được thay thế bằng biểu tượng này<br></td></tr><tr><td>20</td><td>Ticket Sharing</td><td>22</td><td></td><td>Chia sẻ phiếu ghi cho một domain khác </td></tr><tr><td>21</td><td>IVR</td><td>20</td><td></td><td>Từ nhánh IVR của hotline</td></tr><tr><td>22</td><td>Voice Campaign</td><td>19</td><td></td><td>Chiến dịch Voice Campaign</td></tr><tr><td>23</td><td>Facebook Rating</td><td>17</td><td></td><td>Facebook Rating</td></tr><tr><td>24</td><td>Sms Out</td><td>9</td><td></td><td>Gửi SMS ra ngoài</td></tr><tr><td>25</td><td>Voicemail</td><td>5</td><td></td><td>Voicemail</td></tr></tbody></table>

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